Refund policy
๐ Return & Refund Policyย
๐ง Return Policy
We offer a 30-day return policy which means you have 30 days after receiving your item to request a return.
To be eligible for a return your item must be unused in the same condition that you received it and in its original packaging with proof of purchase.
To start a return please contact us at stellarligt@gmail.com.
Returns must be approved before sending the item back. Items sent without prior authorization will not be accepted.
๐ฆ Damages & Issues
Please inspect your order upon arrival and contact us immediately if the item is defective damaged or if you received the wrong item so we can resolve the issue quickly.
โ ๏ธ Non-Returnable Items
We do not accept returns for:
- Used items
- Items without original packaging
If you have any questions about your item please contact us before requesting a return.
๐ Exchanges
The fastest way to get what you want is to return your item and place a new order once your return is approved.
๐ณ Refunds
Once we receive and inspect your return we will notify you if your refund is approved.
If approved you will be automatically refunded to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved please contact us at stellarligt@gmail.com